Customer Service Agreement

1. Platform Role & Limitations

You explicitly acknowledge and understand that:

• We are solely a platform connecting customers with independent service providers
• We do not provide junk removal services directly
• We do not employ or control service providers
• We do not guarantee service quality or completion
• We do not handle payments or financial transactions
• We are not responsible for any property damage or disputes
• We do not verify provider credentials or insurance (though providers agree to maintain them)

2. Customer Responsibilities

As a customer, you agree to:

• Provide accurate information about items for removal
• Ensure safe access to items requiring removal
• Clearly identify items to be removed
• Secure or remove valuable items from the work area
• Obtain necessary permits or HOA approvals if required
• Make your own assessment of service provider suitability
• Handle all payments directly with service providers
• Document any pre-existing property damage
• Report any issues directly to the service provider

3. Payment Terms

You understand and agree that:

• All payments are handled directly between you and the service provider
• We do not process payments or handle financial transactions
• Service providers set their own rates and payment terms
• You should discuss pricing and payment terms before work begins
• You should obtain written estimates for large jobs
• You should request receipts for all payments
• Payment disputes must be resolved directly with the service provider
• We cannot assist with payment disputes or refunds

4. Service Arrangements

Regarding service arrangements:

• All service details are arranged directly with providers
• Scheduling is handled between you and the provider
• Service scope should be clearly defined before work begins
• Any changes should be agreed upon with the provider
• Cancellations should be handled directly with the provider
• The platform is not involved in service delivery

5. Liability & Insurance

Regarding liability:

• Service providers are required to maintain their own insurance
• The platform does not provide any insurance coverage
• You should verify provider insurance if concerned
• Property damage claims must be filed with the provider
• We are not liable for any damages or losses
• You may wish to check your homeowner's insurance

6. Dispute Resolution

In case of disputes:

• All disputes should be addressed directly with the provider
• We do not mediate disputes between parties
• Document any issues with photos and written communication
• Consider local consumer protection resources if needed
• Legal action should be directed at the service provider
• The platform is not a party to service disputes

7. Platform Usage

When using our platform:

• Provide accurate information in all communications
• Do not share provider contact information
• Report suspicious activity to the platform
• Use the platform's messaging system when possible
• Maintain professional communication
• Follow platform guidelines and policies

8. Contact Information

For platform-related questions only (not service issues), contact: